Terms of Service

RouteMux is an AI gateway for developers: one API, one balance, models from multiple providers. These Terms are the agreement between you and the operator of the RouteMux service ("we" or "us") governing your use of the RouteMux website, console, and API (together, the "Service").

By signing up for, accessing, or using the Service, you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Service. If we make material changes, we will notify you in the product or by email; continuing to use the Service after a change means you accept it.

"We" or "us": the operator of the RouteMux products and services.

"Service": the routemux.com website and console, and the API gateway capabilities provided at api.routemux.com.

"Credit": prepaid balance you top up in advance and spend on model calls.

"You": the individual, organization, or business accessing or using the Service.

2.1 The core of the Service is forwarding your requests to third-party model providers (such as OpenAI, Anthropic, and others), with unified access, billing, and observability.

2.2 Models are provided by third parties. Upstream model capabilities, prices, quotas, and availability may change at any time. We work to keep things stable and promptly in sync, but we cannot guarantee that any particular model will remain available forever.

2.3 You must be at least 18 years old and have full legal capacity to use the Service.

2.4 We may adjust, add, or retire features from time to time. Changes that affect benefits you have already purchased are handled under Sections 8 and 9.

2.5 The Service is not offered in mainland China. You represent and warrant that you are not accessing or using the Service from that region. We may restrict access originating from that region and may refuse or terminate service to the accounts concerned. As used in this clause, mainland China does not include the Hong Kong SAR, the Macao SAR, or Taiwan.

3.1 Provide accurate, valid information when you sign up. Your account is for use by you (or your organization) only.

3.2 Keep your login credentials and API key safe. Any call made with your API key is billed to your account. If a key is leaked, revoke it in the console and generate a new one immediately.

3.3 You can request account deletion at any time. After deletion, you can request a refund of unused purchased Credit under Section 9.

4.1 Use the Service in compliance with applicable laws and regulations. You are responsible for the content sent through your account and the results it produces.

4.2 The following are prohibited: using the Service for illegal activities; generating or distributing infringing or harmful content; attacking, probing, or disrupting the Service or upstream systems; circumventing billing, rate limits, or security mechanisms; reselling the Service without our written consent.

4.3 You must also comply with the acceptable use policy (AUP) of each model provider you call.

4.4 Depending on severity, we may respond to violations with rate limiting, suspension, or account termination. Credit involved in abuse is not refundable.

4.5 Safety screening and enforcement. To ensure AI is used safely and in compliance, we screen requests for safety. Any request that violates these Terms or an upstream provider's AUP (for example cyber-attacks, malware, extracting a model's system prompt, or illegal or otherwise unsafe use) is blocked immediately, not forwarded, and not billed. For repeated or serious violations, we will suspend or terminate the account; Credit involved in such abuse is not refundable (see also Section 9).

How we collect, use, and protect your personal information is described in our Privacy Policy. The Privacy Policy is part of these Terms.

6.1 The intellectual property in the Service itself (including the website, console, documentation, and brand assets) belongs to us.

6.2 The input you submit to models and the output returned to you belong to you (to the extent permitted by applicable law and upstream provider terms). We process this content only to complete your requests.

6.3 We may use feedback and suggestions you give us about the Service free of charge.

6.4 Copyright complaints: if you believe content in the Service infringes your copyright, send a written notice to [email protected] as required by the Copyright Ordinance (Cap. 528) of Hong Kong, including proof of your rights and the location of the infringing material. We will handle valid notices promptly.

7.1 Generative AI output is probabilistic and may be inaccurate, incomplete, or factually wrong. Output is not professional advice; use your own judgment before relying on it. Losses caused by relying on output are your own responsibility.

7.2 The Service is provided "as is". We make reasonable efforts to keep it stable, but we are not liable for temporary unavailability caused by force majeure, upstream failures, network outages, and the like.

7.3 To the maximum extent permitted by applicable law, we are not liable for indirect losses, lost profits, or data loss. Our total liability to you is capped at the amount you actually paid us in the 12 months before the claim arose.

8.1 The Service is usage-based: you top up Credit in advance, and each call is deducted in real time at the model prices published in the console.

8.2 Model prices may change. Changes do not apply retroactively to usage that has already occurred. Major price changes will be announced in the console in advance.

8.3 Payments are processed by Stripe; the Stripe invoice is the authoritative record of your top-up.

8.4 If applicable law requires taxes to be withheld, those taxes are your responsibility.

8.5 Auto top-up. Auto top-up is optional and off by default. To turn it on, you add a card and complete your card issuer's cardholder verification. By turning it on, you authorize us to charge the top-up amount you set to that card whenever your general balance falls below the threshold you set, and to credit it to your account as Credit under these Terms. Each charge is at most US$500, and at most 3 successful charges are made per day; if you set a monthly limit, the total charged in a calendar month (UTC) will not exceed it. Auto top-ups may earn bonus Credit at the rate published in the console; the validity of bonus Credit is as stated when it is granted. We send a receipt for every auto top-up. If a charge fails, we may retry or pause auto top-up as described in the console and by email. You can turn off auto top-up or remove the card at any time in the console, after which no new automatic charges are made. Credit obtained through auto top-up is subject to the refund rules in Section 9, the same as manual top-ups.

This section contains the binding refund terms. For a full explanation, worked examples, and how to submit a request, see the Refund Policy. If that page differs from this section, this section prevails.

9.1 What is refundable. Unused purchased Credit may be refunded; the refundable amount is calculated under 9.3 and 9.4. Contact [email protected] from your account email, with your payment record and the reason for the request.

9.2 What is not refundable. The following are not refundable: (a) Credit that has already been consumed; (b) any bonus Credit as such (bonuses granted with a top-up, first-top-up discounts, signup bonuses, referral rewards, campaign grants, redemption codes, compensation grants and the like) - none of it can be exchanged for cash, and it is clawed back on refund under 9.3; (c) Credit frozen for breach of these Terms or abuse of the Service.

9.3 All bonus Credit is clawed back on refund. Refunds are settled across your entire account, not separately for each top-up. On a refund, all bonus Credit you have previously received is clawed back: the consumed portion is deducted from the refundable amount at USD 1 per Credit, and the unconsumed portion is set to zero. Where Credit was obtained below face value (for example through a first-top-up discount), the difference below face value is treated as bonus Credit. The settlement result is the same whether you consumed bonus Credit or purchased Credit first.

9.4 Calculating the refund. Refundable amount = total amount paid - total Credit consumed (including bonus Credit, at USD 1 per Credit) - total amount already refunded Amount returned = refundable amount - refund processing fee (see 9.5) The refundable amount is returned via the payment method of the corresponding top-up (see 9.6 and 9.7); where several top-ups are involved, the amount is returned top-up by top-up, starting with the most recent, and the amount returned for any one top-up never exceeds the amount paid for it. Once a refund is executed, the remaining Credit in your account is set to zero; if you request a refund of only part of the refundable amount, the part not refunded remains in your account as an equal amount of Credit. Bonus Credit that expired without ever being used is not counted as "consumed" and does not reduce your refundable amount.

Example (a top-up of USD 100 that also granted 10 bonus Credit; 110 Credit issued in total): Case 1, nothing used - refundable amount USD 100.00; fee 100.00 x 5% + 0.30 = USD 5.30; amount returned USD 94.70. All 110 Credit in the account is set to zero. Case 2, 30 Credit used - refundable amount 100.00 - 30.00 = USD 70.00; fee 70.00 x 5% + 0.30 = USD 3.80; amount returned USD 66.20. The remaining 80 Credit in the account is set to zero. Case 3, an earlier top-up of USD 50 was made before this one (it granted 5 bonus Credit, for 55 Credit issued in total, all of which has been used), and 30 Credit has been used from this USD 100 top-up - total paid USD 150.00, total Credit consumed 85, refundable amount 150.00 - 85.00 = USD 65.00; fee 65.00 x 5% + 0.30 = USD 3.55; amount returned USD 61.45.

Scope of application. The rules in this section apply to all refund requests made after this version of these Terms is published, regardless of when the related top-up was completed.

9.5 Refund processing fee. Each refund is subject to a fee of 5% of the refunded amount plus USD 0.30, covering payment-processing costs - payment providers do not return the original transaction fee when a payment is refunded, and we bear that cost. The minimum amount for a single refund is USD 1.

9.6 Method and timing. For top-ups made by bank card, e-wallet, or similar payment methods, refunds are returned to the original payment method. Arrival time depends on the payment channel and the banking network, and is typically 3-10 bank business days. For cryptocurrency top-ups, see 9.7.

9.7 Refunds for cryptocurrency top-ups (important notice). Cryptocurrency top-ups cannot be refunded through the original payment method. Refunds require manual processing and are typically completed within 5-10 business days. Refunds are issued in USDT at a rate of 1 USDT = 1 US dollar and transferred to the wallet address you provide using your account's registered email address. The refund processing fee under 9.5 still applies. On-chain network fees are deducted from the refund amount. For such a top-up, the amount paid is the amount we actually received. You must ensure that the wallet address matches the selected network. Funds lost due to an incorrect address or network cannot be recovered.

9.8 Refunds do not restore promotional eligibility. A refund does not restore the redemption slot of any promo code used for that top-up, nor does it restore first-top-up discount eligibility consumed by that top-up.

9.9 Changes to the fee. The fee in this section may change as payment-channel costs change. Any change will be published on this page 30 days in advance and applies only to top-ups completed after it takes effect - top-ups you have already completed are settled at the rate published at the time of that top-up.

9.10 Where your account is deleted or the Service is terminated, unused purchased Credit is handled under this section as well.

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. For disputes arising from these Terms or the Service, both parties should first try to resolve them amicably; failing that, disputes are subject to the exclusive jurisdiction of the courts of Hong Kong.

11.1 We may update these Terms. We will give advance notice of material changes in the product or by email; continuing to use the Service means you accept the updated Terms.

11.2 You may stop using the Service and delete your account at any time. We may suspend or terminate the Service if you seriously violate these Terms. After termination, unused purchased Credit is handled under Section 9.

Operator name: RouteMux.

Support and refunds: [email protected].

business and copyright complaints: [email protected].