Terms of Service

RouteMux is an AI gateway for developers: one API, one balance, models from multiple providers. These Terms are the agreement between you and the operator of the RouteMux service ("we" or "us") governing your use of the RouteMux website, console, and API (together, the "Service").

By signing up for, accessing, or using the Service, you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Service. If we make material changes, we will notify you in the product or by email; continuing to use the Service after a change means you accept it.

"We" or "us": the operator of the RouteMux products and services.

"Service": the routemux.com website and console, and the API gateway capabilities provided at api.routemux.com.

"Credit": prepaid balance you top up in advance and spend on model calls.

"You": the individual, organization, or business accessing or using the Service.

2.1 The core of the Service is forwarding your requests to third-party model providers (such as OpenAI, Anthropic, and others), with unified access, billing, and observability.

2.2 Models are provided by third parties. Upstream model capabilities, prices, quotas, and availability may change at any time. We work to keep things stable and promptly in sync, but we cannot guarantee that any particular model will remain available forever.

2.3 You must be at least 18 years old and have full legal capacity to use the Service.

2.4 We may adjust, add, or retire features from time to time. Changes that affect benefits you have already purchased are handled under Sections 8 and 9.

2.5 The Service is not offered in mainland China. You represent and warrant that you are not accessing or using the Service from that region. We may restrict access originating from that region and may refuse or terminate service to the accounts concerned. As used in this clause, mainland China does not include the Hong Kong SAR, the Macao SAR, or Taiwan.

3.1 Provide accurate, valid information when you sign up. Your account is for use by you (or your organization) only.

3.2 Keep your login credentials and API key safe. Any call made with your API key is billed to your account. If a key is leaked, revoke it in the console and generate a new one immediately.

3.3 You can request account deletion at any time. After deletion, you can request a refund of unused purchased Credit under Section 9.

4.1 Use the Service in compliance with applicable laws and regulations. You are responsible for the content sent through your account and the results it produces.

4.2 The following are prohibited: using the Service for illegal activities; generating or distributing infringing or harmful content; attacking, probing, or disrupting the Service or upstream systems; circumventing billing, rate limits, or security mechanisms; reselling the Service without our written consent.

4.3 You must also comply with the acceptable use policy (AUP) of each model provider you call.

4.4 Depending on severity, we may respond to violations with rate limiting, suspension, or account termination. Credit involved in abuse is not refundable.

How we collect, use, and protect your personal information is described in our Privacy Policy. The Privacy Policy is part of these Terms.

6.1 The intellectual property in the Service itself (including the website, console, documentation, and brand assets) belongs to us.

6.2 The input you submit to models and the output returned to you belong to you (to the extent permitted by applicable law and upstream provider terms). We process this content only to complete your requests.

6.3 We may use feedback and suggestions you give us about the Service free of charge.

6.4 Copyright complaints: if you believe content in the Service infringes your copyright, send a written notice to [email protected] as required by the Copyright Ordinance (Cap. 528) of Hong Kong, including proof of your rights and the location of the infringing material. We will handle valid notices promptly.

7.1 Generative AI output is probabilistic and may be inaccurate, incomplete, or factually wrong. Output is not professional advice; use your own judgment before relying on it. Losses caused by relying on output are your own responsibility.

7.2 The Service is provided "as is". We make reasonable efforts to keep it stable, but we are not liable for temporary unavailability caused by force majeure, upstream failures, network outages, and the like.

7.3 To the maximum extent permitted by applicable law, we are not liable for indirect losses, lost profits, or data loss. Our total liability to you is capped at the amount you actually paid us in the 12 months before the claim arose.

8.1 The Service is usage-based: you top up Credit in advance, and each call is deducted in real time at the model prices published in the console.

8.2 Model prices may change. Changes do not apply retroactively to usage that has already occurred. Major price changes will be announced in the console in advance.

8.3 Payments are processed by Stripe; the Stripe invoice is the authoritative record of your top-up.

8.4 If applicable law requires taxes to be withheld, those taxes are your responsibility.

This section contains the binding refund terms. For a full explanation, worked examples, and how to submit a request, see the Refund Policy. If that page differs from this section, this section prevails.

9.1 What is refundable. Unused purchased Credit may be refunded. Contact [email protected] from your account email, with your payment record and the reason for the request.

9.2 What is not refundable. The following are not refundable: (a) Credit that has already been consumed; (b) bonus Credit not granted as part of a top-up (signup bonuses, referral rewards, campaign grants, redemption codes, compensation grants and the like) - such Credit takes no part in refund settlement and is not clawed back on refund; (c) Credit frozen for breach of these Terms or abuse of the Service.

9.3 Bonus Credit granted with a top-up forms part of that top-up. Where a single top-up grants both purchased Credit and bonus Credit (for example volume bonuses or promo-code bonuses), the two together constitute the Credit issued for that top-up, and are settled at a single effective unit price: Effective unit price = amount actually paid for that top-up / total Credit issued for that top-up (purchased + bonus) Refund settlement does not distinguish whether the Credit you consumed came from the purchased portion or the bonus portion; both are valued at the same effective unit price.

9.4 Calculating the refund. Refundable amount = amount paid - (Credit consumed from that top-up x effective unit price) - amounts already refunded Amount returned = refundable amount - refund processing fee (see 9.5) Once a refund is executed, all remaining purchased and bonus Credit from that top-up is set to zero. Bonus Credit that expired without ever being used is not counted as "consumed" and does not reduce your refundable amount.

Example (a top-up of USD 100 that also granted 10 bonus Credit; 110 Credit issued in total; effective unit price is approximately USD 0.9091 per Credit): Case 1, nothing used - refundable amount USD 100.00; fee 100.00 x 5% + 0.30 = USD 5.30; amount returned USD 94.70. All 110 Credit from that top-up is set to zero. Case 2, 10 Credit used - value of Credit used 10 x 0.9091 = USD 9.09; refundable amount 100.00 - 9.09 = USD 90.91; fee 90.91 x 5% + 0.30 = USD 4.85; amount returned USD 86.06. The remaining 100 Credit from that top-up is set to zero. In Case 2 the result is identical whether those 10 Credit came from the bonus portion or the purchased portion.

9.5 Refund processing fee. Each refund is subject to a fee of 5% of the refunded amount plus USD 0.30, covering payment-processing costs - payment providers do not return the original transaction fee when a payment is refunded, and we bear that cost. The minimum amount for a single refund is USD 1.

9.6 Method and timing. Refunds are returned to the original payment method. Arrival time depends on the payment channel and the banking network, and is typically 3-10 bank business days.

9.7 Refunds do not restore promotional eligibility. A refund does not restore the redemption slot of any promo code used for that top-up, nor does it restore first-top-up discount eligibility consumed by that top-up.

9.8 Changes to the fee. The fee in this section may change as payment-channel costs change. Any change will be published on this page 30 days in advance and applies only to top-ups completed after it takes effect - top-ups you have already completed are settled at the rate published at the time of that top-up.

9.9 Where your account is deleted or the Service is terminated, unused purchased Credit is handled under this section as well.

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. For disputes arising from these Terms or the Service, both parties should first try to resolve them amicably; failing that, disputes are subject to the exclusive jurisdiction of the courts of Hong Kong.

11.1 We may update these Terms. We will give advance notice of material changes in the product or by email; continuing to use the Service means you accept the updated Terms.

11.2 You may stop using the Service and delete your account at any time. We may suspend or terminate the Service if you seriously violate these Terms. After termination, unused purchased Credit is handled under Section 9.

Operator name: RouteMux.

Support and refunds: [email protected].

business and copyright complaints: [email protected].